Theritzlondon Reviews

Slow slow slow slow slow reaponding.

An amazing experience from start to finish. A non judgmental environment that caters for all needs .

All the women in the family love this place.

From Grandma to my beautiful grown nieces. Everything British and always a great service with fantastic staff.

My nephew asked me to mention they love when the ladies all go, as they got to go to Hamlins whilst the women enjoyed their afternoon tea.

Great location and service but ..no where to charge your phone? and tv ? No sky no Netflix ?

Interestingly, I recently found my afternoon tea menu from 1986! Afternoon tea was £8.50 per person. With inflation this would be equivalent to £32 per person today. Currently, the Ritz is charging approx £100 per person. With so many other interesting options open in London these days who would want to experience the rip off Ritz!

Went to the Ritz for afternoon tea it was very magical and me and my mum really enjoyed it,
I booked it back in October and then again in November but unfortunately because of the Train strike had to cancel both times and I booked it again, 3 time lucky,the 3 time I booked it I cancelled the second one with a lady who took my 3 booking for the end of November ,when I made my first booking the price was £67 and was expecting it to be the same but know it was £102 for each of us this was not explained on the phone call I had with the lady that took my booking,I have emailed the Ritz several times and they are say that they have had a chat with there staff so This doesn't happen again ,not ones have they said we will refund the difference

Christmas Afternoon Tea was disappointing. Given a 1.5 hr time slot, though in a decadent room this was unfortunately below ground level , no windows and lacked fresh air . Though the food was the usual afternoon tea , no top ups were offered for both the food and in particular, the tea and the tap water. For the cost and that it was The Ritz, I would have expected for our tea to have been poured for us at least ! No offer of more tea, hot water or tap water to drink in 1.5 hours. Towards the end of the time slot , we felt very rushed into finishing and leaving. This experience felt no different or indeed special than any other afternoon tea I have attended in much less expensive and less high class establishments ?

Wanted to book afternoon tea for eight people, the reply was it was a maximum of 6 and if we wanted to book for 8 then it would be two tables and no guarantee we would be sitting next to one another.
We was booking for next February 23 so plenty of time for them to organize something but just wasn't interested. I certainly wouldn't recommend their customer service so unhelpful.

Superb weekend here with girlfriend. I've stayed many times but as it was her first time I thought we would take in a show and afternoon tea. Amazing suite provided as always. Consierge even remembered me which was unique in itself. They even provided us with a car to take us to the show.

Staff really lovely..sandwiches disappointing dont think had butter in..not very grest flavours,desserts very odd mostly made of jelly mouse based/not what u call pastries, trolly had two cakes on,really not what u call a great afternoon tea experience! Even the scones wer hard and no flavour,sadly wont b returning,very disappointed!!

I drove from the Cotswolds to London yesterday to pay my respects as the nation mourns the death of the Queen. By the time I got to Green Park my phone battery had died and I needed to make and important phonecall by the close of play. I was right by The Ritz, so I popped in and spoke to Mark on the Conceirge desk. I explained my situation and asked if he could help me out. Without hesitation he very kindly offered to charge my phone for me, while I went to lay my flowers at Buckingham Palace. I was also grateful that he warned me to zip my bag up because there were pickpockets operating in the crowd down there. This is why I love Londoner's ❤. I was able to take my time with my thoughts walking through Green Park and on my return, I made my phonecall while I enjoyed a lovely cocktail and some nibbles surrounded by the grandeur of The Ritz, before the long drive home #bestofbritish #theritzlondon ??

I was just passing with my granddaughter and have always wanted to go to the ritz so we popped in for a drink the staff in the door and at the entrance was very polite and helpful made us feel very welcome I was wearing flip flops as was not prepared and never even thought about going in here and was politely asked to change them and they took me to the cloakroom to do this I didn’t mind then I went back to the bar and was seated at a table and bought the menus we only ordered a coffee and cola but was bought some snacks it was perfect the staff were very welcoming and made us feel special and I will definitely be returning it really made my day in London and my granddaughter loved it she would love to spend the night here but unfortunately this is well beyond by wildest dreams but never say never!!

Absolutely brilliant. Had the 5 course tasting lunch with champagne. The food and service were out of this world. I have never experienced anything like it. The waiters would lay things down in exactly the right position, plate label facing the front. They explained what was in everything with exquisite detail. The food was gorgeous, the blend of flavours was spot on. Not too rich, not too salty or sweet, every mouthful was heaven. I have never experienced this kind of quality. Truly was wonderful

The service at Ritz was brilliant and I really enjoyed staying there with my family. The food was great, the hotel is located right in the centre of London, so I had a really nice stay and would recommend this hotel if you are looking to sightsee and relax in London.

Stayed at this outstanding hotel to celebrate my husband’s birthday. The whole stay and experience were fantastic. The staff are so attentive, welcoming and helpful. Lunch was fantastic and a cake was delivered to our table at the end of lunch, really nice and classy touch. The rooms were exquisite, impeccably clean and very comfortable. Breakfast was an experience in its own right with wonderful pastries, fruit and a great English breakfast. Would highly recommend this hotel.